# Salesforce: Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-15 12:26 UTC · Detected: 2026-10-18 05:21 UTC
- [Source: https://status.salesforce.com/incidents/20004020](https://status.salesforce.com/incidents/20004020)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004020@86efd91bc23e
- Change 1 of 1 for this incident

Incident page (full timeline): [Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore](https://rewindex.com/company/salesforce/incidents/20004020.md)
## What changed

**1. Added: Title**

```diff
+ Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-15 12:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-15 15:01 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, B2 CCore
```

**7. Added: Update** (update) · 2026-05-15 14:09 UTC

```diff
+ We're aware of an issue that we believe is impacting a subset of Commerce Cloud Storefronts. As a result, some customers are unable to access their Storefronts, and pages and prices aren't loading.  We're investigating to establish further details on the potential ‌impact scope. We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

**8. Added: Update** (update) · 2026-05-15 14:33 UTC

```diff
+ We've identified a potential trigger with routing and utility infrastructure availability and are preparing a recovery plan to execute a failover for this utility.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

**9. Added: Update** (update) · 2026-05-15 14:47 UTC

```diff
+ The failover to a healthy server is progressing well. We've completed the switch and are now completing the final steps to confirm service restoration for affected customers.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

**10. Added: Update** (update) · 2026-05-15 15:26 UTC

```diff
+ We've completed the failover and are seeing positive initial results. We're continuing to monitor the environment closely to ensure stability. Upon further investigation, we've determined that the start time of the impact was different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We'll provide an update in 30 minutes or sooner if additional information becomes available. 
```

**11. Added: Update** (update) · 2026-05-15 15:53 UTC

```diff
+ Following the failover, we’ve manually executed data synchronization. After a period of performance monitoring and comprehensive health checks, Commerce Cloud services have been fully restored. Customers should no longer experience any issues when accessing their Storefronts. We apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-15 12:26 UTC | Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia65f187ce4fc15 · Markdown: https://rewindex.com/change/ia65f187ce4fc15.md · JSON: https://rewindex.com/api/v1/changes/ia65f187ce4fc15 · Generated 2026-10-18T11:25:22.085Z