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Changes / GitLab / CI/CD pipelines remain stuck in running status

GitLab: Major incident: CI/CD pipelines remain stuck in running status

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: major (vendor)Changed Detected Source: status.gitlab.com (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: CI/CD pipelines remain stuck in running status
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-03-06 17:48 UTC
AddedResolved time#5
Before: not present
After: 2026-03-06 20:31 UTC
AddedAffected components#6
Before: not present
After: CI/CD
AddedUpdateidentified#7
Before: not present
After: Pipelines affected by a previous incident on 3/5 continue to be stuck in Running status. We are working on a process to identify and safely correct these stuck pipelines, and will update this notice once that remediation is in place. Follow https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21462 for details.
AddedUpdateidentified#8
Before: not present
After: After consideration, we have decided not to automatically change previously stuck pipelines. Doing so could cause unsafe or stale state changes, for example around deployments and environments.
AddedUpdateresolved#9
Before: not present
After: If a pipeline still appears stuck, please cancel and retry the affected job or pipeline. Protections deployed during this incident will prevent this in new pipelines. See https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21462 for complete details.

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History of this incident

When (UTC)ChangeKind
Major incident: CI/CD pipelines remain stuck in running status (this change)Major incident

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