Changes / Salesforce / Tableau Service Disruption: Analytics Cloud, Explore, Home Page +6 more
Salesforce: Major incident: Tableau Service Disruption: Analytics Cloud, Explore, Home Page +6 more
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Tableau Service Disruption: Analytics Cloud, Explore, Home Page +6 more
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-07 19:10 UTC
Before: not present
After: 2026-08-07 19:35 UTC
Before: not present
After: 1 instance, Analytics Cloud, Explore, Home Page, Loada View, Publishto Tableau Cloud, Refreshan Extract, Sign In, Subscriptions, Web Edit
Before: not present
After: We are aware of an issue that impacted Tableau Cloud between 19:10 - 19:35 UTC. During that time, some users may have been unable to log in or may have seen 500 errors when attempting to log in. The impact has currently ceased, but we are actively investigating the technical trigger and taking the appropriate actions to prevent future impact.
We will provide an update in 60 minutes or sooner if more information becomes available.
Before: not present
After: Further investigation has revealed that the scope of impact is broader than initially understood. Customers may have experienced issues across Tableau services, including but not limited to: Explore, Homepage, Load a View, Web Edit, Refresh an Extract, and Bridge.
We will provide an update in 60 minutes or sooner if more information becomes available.
Before: not present
After: We have identified the technical trigger as a database-related issue, which has since subsided. Following a comprehensive analysis, we have confirmed that all affected services have returned to normal health.
We apologize for how this incident affected you and your business. We will undertake a full investigation to establish the underlying cause and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Tableau Service Disruption: Analytics Cloud, Explore, Home Page +6 more (this change) | Major incident |
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