# Salesforce: Major incident: Tableau Service Disruption: Analytics Cloud, Explore, Home Page +6 more

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-07 19:10 UTC · Detected: 2026-10-18 05:18 UTC
- [Source: https://status.salesforce.com/incidents/20004333](https://status.salesforce.com/incidents/20004333)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004333@1f9a850bf3c4
- Change 1 of 1 for this incident

Incident page (full timeline): [Tableau Service Disruption: Analytics Cloud, Explore, Home Page +6 more](https://rewindex.com/company/salesforce/incidents/20004333.md)
## What changed

**1. Added: Title**

```diff
+ Tableau Service Disruption: Analytics Cloud, Explore, Home Page +6 more
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-07 19:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-07 19:35 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Analytics Cloud, Explore, Home Page, Loada View, Publishto Tableau Cloud, Refreshan Extract, Sign In, Subscriptions, Web Edit
```

**7. Added: Update** (update) · 2026-08-07 20:22 UTC

```diff
+ We are aware of an issue that impacted Tableau Cloud between 19:10 - 19:35 UTC. During that time, some users may have been unable to log in or may have seen 500 errors when attempting to log in. The impact has currently ceased, but we are actively investigating the technical trigger and taking the appropriate actions to prevent future impact. We will provide an update in 60 minutes or sooner if more information becomes available. 
```

**8. Added: Update** (update) · 2026-08-07 20:43 UTC

```diff
+ Further investigation has revealed that the scope of impact is broader than initially understood. Customers may have experienced issues across Tableau services, including but not limited to: Explore, Homepage, Load a View, Web Edit, Refresh an Extract, and Bridge. We will provide an update in 60 minutes or sooner if more information becomes available. 
```

**9. Added: Update** (update) · 2026-08-07 21:36 UTC

```diff
+ We have identified the technical trigger as a database-related issue, which has since subsided. Following a comprehensive analysis, we have confirmed that all affected services have returned to normal health. We apologize for how this incident affected you and your business. We will undertake a full investigation to establish the underlying cause and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-07 19:10 UTC | Major incident: Tableau Service Disruption: Analytics Cloud, Explore, Home Page +6 more (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i5f84c6bc2a2f1a · Markdown: https://rewindex.com/change/i5f84c6bc2a2f1a.md · JSON: https://rewindex.com/api/v1/changes/i5f84c6bc2a2f1a · Generated 2026-10-18T11:25:18.899Z