Changes / Salesforce / Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Salesforce: Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 47%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Before: not present
After: major
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After: resolved
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After: 2026-08-17 11:03 UTC
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After: 2026-08-17 12:36 UTC
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After: 1 instance, B2 CCore
Before: not present
After: We’ve identified a service disruption which is intermittently affecting customers on POD248. Customers are intermittently unable to access their Storefronts and other Commerce Cloud services such as Business Manager. We're engaging additional teams to assist with the investigation. We're also evaluating whether a recent change is the trigger of this issue. We've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: Upon further investigation, we’ve determined that customers may see 500 errors when trying to access their Commerce Cloud services, including Storefronts. Customers may be seeing signs of recovery, however, due to the intermittent nature of the issue we’re continuing the investigation. We’re analyzing error logs to better understand the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: Work is underway to understand whether a recent change resulted in the impact that customers are intermittently experiencing. In parallel, we're investigating if an issue affecting a network connection to a database is related. We’re working to gather relevant logs.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: We’ve completed our investigation and determined that the issue was triggered by a known issue caused by a third-party vendor, which affected the network connection to the database. This resulted in the intermittent service disruption observed by customers. We'll continue to work alongside the vendor to ensure the issue doesn't occur again.
We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore (this change) | Major incident |
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