# Salesforce: Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-17 11:03 UTC · Detected: 2026-10-18 05:18 UTC
- [Source: https://status.salesforce.com/incidents/20004349](https://status.salesforce.com/incidents/20004349)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004349@a9661c941a75
- Change 1 of 1 for this incident

Incident page (full timeline): [Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore](https://rewindex.com/company/salesforce/incidents/20004349.md)
## What changed

**1. Added: Title**

```diff
+ Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-17 11:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-17 12:36 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, B2 CCore
```

**7. Added: Update** (update) · 2026-08-17 13:46 UTC

```diff
+ We’ve identified a service disruption which is intermittently affecting customers on POD248. Customers are intermittently unable to access their Storefronts and other Commerce Cloud services such as Business Manager. We're engaging additional teams to assist with the investigation. We're also evaluating whether a recent change is the trigger of this issue. We've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.  We’ll provide an update in 30 minutes or sooner if additional information becomes available.
```

**8. Added: Update** (update) · 2026-08-17 14:01 UTC

```diff
+ Upon further investigation, we’ve determined that customers may see 500 errors when trying to access their Commerce Cloud services, including Storefronts. Customers may be seeing signs of recovery, however, due to the intermittent nature of the issue we’re continuing the investigation. We’re analyzing error logs to better understand the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available. 
```

**9. Added: Update** (update) · 2026-08-17 14:16 UTC

```diff
+ Work is underway to understand whether a recent change resulted in the impact that customers are intermittently experiencing. In parallel, we're investigating if an issue affecting a network connection to a database is related. We’re working to gather relevant logs. We’ll provide an update in 30 minutes or sooner if additional information becomes available. 
```

**10. Added: Update** (update) · 2026-08-17 14:45 UTC

```diff
+ We’ve completed our investigation and determined that the issue was triggered by a known issue caused by a third-party vendor, which affected the network connection to the database. This resulted in the intermittent service disruption observed by customers. We'll continue to work alongside the vendor to ensure the issue doesn't occur again.  We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-17 11:03 UTC | Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i54001da3fb916e · Markdown: https://rewindex.com/change/i54001da3fb916e.md · JSON: https://rewindex.com/api/v1/changes/i54001da3fb916e · Generated 2026-10-18T11:25:19.096Z