Changes / GitLab / Elevated errors in rails_request component for AI-assisted services
GitLab: Major incident: Elevated errors in rails_request component for AI-assisted services
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: full timeline of updates →
What changed
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After: Elevated errors in rails_request component for AI-assisted services
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After: major
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After: resolved
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After: 2025-09-09 08:27 UTC
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After: 2025-09-09 10:12 UTC
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After: GitLab Duo
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After: We're seeing elevated errors for the rails_request component, which affects AI-related services like code completion and code generation. We've identified the cause, and a fix is being implemented. Read more about the incident here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
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After: We're currently waiting for the fix to be completed in production. Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
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After: We're awaiting the completion of the fix on production. Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
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After: We're waiting for the fix to be completed in production. Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
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After: The rollback of production is complete. We are no longer seeing any performance degradation in code suggestion functionality. More info can be found in the issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated errors in rails_request component for AI-assisted services (this change) | Major incident |