# GitLab: Major incident: Elevated errors in rails_request component for AI-assisted services

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-09 08:27 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68bfe4dfe8f743057f6db60e](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68bfe4dfe8f743057f6db60e)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/68bfe4dfe8f743057f6db60e@3ed3f22cbc7c
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated errors in rails\_request component for AI-assisted services](https://rewindex.com/company/gitlab/incidents/68bfe4dfe8f743057f6db60e.md)
## What changed

**1. Added: Title**

```diff
+ Elevated errors in rails_request component for AI-assisted services
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-09 08:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-09 10:12 UTC
```

**6. Added: Affected components**

```diff
+ GitLab Duo
```

**7. Added: Update** (identified) · 2025-09-09 08:27 UTC

```diff
+ We're seeing elevated errors for the rails_request component, which affects AI-related services like code completion and code generation. We've identified the cause, and a fix is being implemented. Read more about the incident here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
```

**8. Added: Update** (identified) · 2025-09-09 08:57 UTC

```diff
+ We're currently waiting for the fix to be completed in production. Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
```

**9. Added: Update** (identified) · 2025-09-09 09:36 UTC

```diff
+ We're awaiting the completion of the fix on production. Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
```

**10. Added: Update** (identified) · 2025-09-09 09:55 UTC

```diff
+ We're waiting for the fix to be completed in production. Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
```

**11. Added: Update** (resolved) · 2025-09-09 10:12 UTC

```diff
+ The rollback of production is complete. We are no longer seeing any performance degradation in code suggestion functionality. More info can be found in the issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-09 08:27 UTC | Major incident: Elevated errors in rails\_request component for AI-assisted services (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3d2cc90548cbe6 · Markdown: https://rewindex.com/change/i3d2cc90548cbe6.md · JSON: https://rewindex.com/api/v1/changes/i3d2cc90548cbe6 · Generated 2026-10-18T11:25:18.070Z