Changes / Salesforce / Service Disruption: SCAPI-AP, SCAPI-EU, SCAPI-US
Salesforce: Major incident: Service Disruption: SCAPI-AP, SCAPI-EU, SCAPI-US
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 91%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: SCAPI-AP, SCAPI-EU, SCAPI-US
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-01 08:45 UTC
Before: not present
After: 2025-10-01 09:44 UTC
Before: not present
After: 3 instances, SCAPI-AP, SCAPI-EU, SCAPI-US
Before: not present
After: During planned maintenance (posted here: http://sfdc.co/baKT2N), a subset of B2C Commerce Cloud customers experienced a service disruption. Between 08:45 UTC and 09:45 UTC, customers experienced that their orders were not processing and received 403 errors. Orders that failed during this time will need to be resubmitted. We rolled back the maintenance changes, and this brought customers out of impact.
The planned maintenance will be rescheduled for a later date, after further investigation into the issue to ensure it does not repeat in the future.
We apologize for how you and your business may have been affected by this incident.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: SCAPI-AP, SCAPI-EU, SCAPI-US (this change) | Major incident |
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