Changes / Salesforce / Field Service Mobile Feature Disruption: Field Service Mobile
Salesforce: Major incident: Field Service Mobile Feature Disruption: Field Service Mobile
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Field Service Mobile Feature Disruption: Field Service Mobile
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After: major
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After: resolved
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After: 2026-06-03 21:27 UTC
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After: 2026-06-10 22:49 UTC
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After: 29 instances, Field Service Mobile
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After: We noted an issue impacting Salesforce Field Services (SFS) Mobile on multiple instances. SFS Mobile customers who have the performance priming feature enabled may observe failures when using the syncing feature within the SFS Mobile application. We’ve identified the technical trigger as a recent deployment, and are performing rollbacks as our primary solution.
We’ll provide an update in 30 minutes or sooner as additional information becomes available.
Before: not present
After: We’ve completed the rollbacks, and the issue is now resolved. The syncing feature within the SFS Mobile application is now operating without failures.
We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.
Before: not present
After: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Field Service Mobile Feature Disruption: Field Service Mobile (this change) | Major incident |
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