# Salesforce: Major incident: Field Service Mobile Feature Disruption: Field Service Mobile

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-03 21:27 UTC · Detected: 2026-10-18 05:09 UTC
- [Source: https://status.salesforce.com/incidents/20004087](https://status.salesforce.com/incidents/20004087)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004087@22ef52ad34b6
- Change 1 of 1 for this incident

Incident page (full timeline): [Field Service Mobile Feature Disruption: Field Service Mobile](https://rewindex.com/company/salesforce/incidents/20004087.md)
## What changed

**1. Added: Title**

```diff
+ Field Service Mobile Feature Disruption: Field Service Mobile
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-03 21:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-10 22:49 UTC
```

**6. Added: Affected components**

```diff
+ 29 instances, Field Service Mobile
```

**7. Added: Update** (update) · 2026-06-10 22:39 UTC

```diff
+ We noted an issue impacting Salesforce Field Services (SFS) Mobile on multiple instances. SFS Mobile customers who have the performance priming feature enabled may observe failures when using the syncing feature within the SFS Mobile application. We’ve identified the technical trigger as a recent deployment, and are performing rollbacks as our primary solution. We’ll provide an update in 30 minutes or sooner as additional information becomes available.
```

**8. Added: Update** (update) · 2026-06-10 23:02 UTC

```diff
+ We’ve completed the rollbacks, and the issue is now resolved. The syncing feature within the SFS Mobile application is now operating without failures. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.
```

**9. Added: Update** (update) · 2026-06-10 23:02 UTC

```diff
+ Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-03 21:27 UTC | Major incident: Field Service Mobile Feature Disruption: Field Service Mobile (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2a47f1ca965ce8 · Markdown: https://rewindex.com/change/i2a47f1ca965ce8.md · JSON: https://rewindex.com/api/v1/changes/i2a47f1ca965ce8 · Generated 2026-10-18T12:19:09.478Z