Changes / Salesforce / Mule Soft Service Disruption: Exchange
Salesforce: Major incident: Mule Soft Service Disruption: Exchange
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 96%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Mule Soft Service Disruption: Exchange
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-03-04 19:44 UTC
Before: not present
After: 2026-03-04 20:15 UTC
Before: not present
After: 1 instance, Exchange
Before: not present
After: At 20:15 UTC, we resolved the incident after rolling back a planned routine change, that was not expected to have any impact. We have monitored system health and performed successful health checks to confirm that services are fully operational.
We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Mule Soft Service Disruption: Exchange (this change) | Major incident |
All Salesforce changes → · Salesforce profile · Markdown · JSON