# Salesforce: Major incident: Mule Soft Service Disruption: Exchange

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-04 19:44 UTC · Detected: 2026-10-18 05:10 UTC
- [Source: https://status.salesforce.com/incidents/20003773](https://status.salesforce.com/incidents/20003773)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003773@0a135227758b
- Change 1 of 1 for this incident

Incident page (full timeline): [Mule Soft Service Disruption: Exchange](https://rewindex.com/company/salesforce/incidents/20003773.md)
## What changed

**1. Added: Title**

```diff
+ Mule Soft Service Disruption: Exchange
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-04 19:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-04 20:15 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Exchange
```

**7. Added: Update** (update) · 2026-03-04 21:03 UTC

```diff
+ At 20:15 UTC, we resolved the incident after rolling back a planned routine change, that was not expected to have any impact. We have monitored system health and performed successful health checks to confirm that services are fully operational. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-04 19:44 UTC | Major incident: Mule Soft Service Disruption: Exchange (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i24787e94e3d8ea · Markdown: https://rewindex.com/change/i24787e94e3d8ea.md · JSON: https://rewindex.com/api/v1/changes/i24787e94e3d8ea · Generated 2026-10-18T11:25:16.632Z