Changes / Salesforce / Heroku Service Disruption: Apps, Data
Salesforce: Major incident: Heroku Service Disruption: Apps, Data
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Heroku Service Disruption: Apps, Data
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After: major
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After: resolved
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After: 2026-02-18 00:03 UTC
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After: 2026-02-18 02:50 UTC
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After: 1 instance, Apps, Data
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After: We are continuing to investigate an issue affecting applications on the Heroku platform in the US region.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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After: The Technology team is investigating the issue impacting applications on the Heroku platform in the US region. Applications began experiencing database connectivity errors with H99, H34, H27, and H21 error codes.
As a result, users can't access certain applications or may experience disruption when attempting to connect to database services.
A recent infrastructure change has been rolled back to restore connectivity.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: Applications are beginning to recover after the recent infrastructure change was rolled back. We continue monitoring the services and are seeing positive results.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Heroku Service Disruption: Apps, Data (this change) | Major incident |
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