# Salesforce: Major incident: Heroku Service Disruption: Apps, Data

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-18 00:03 UTC · Detected: 2026-10-18 05:13 UTC
- [Source: https://status.salesforce.com/incidents/20003708](https://status.salesforce.com/incidents/20003708)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003708@0f8928a313de
- Change 1 of 1 for this incident

Incident page (full timeline): [Heroku Service Disruption: Apps, Data](https://rewindex.com/company/salesforce/incidents/20003708.md)
## What changed

**1. Added: Title**

```diff
+ Heroku Service Disruption: Apps, Data
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-18 00:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-18 02:50 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Apps, Data
```

**7. Added: Update** (update) · 2026-02-18 02:09 UTC

```diff
+ We are continuing to investigate an issue affecting applications on the Heroku platform in the US region.  We’ll provide an update in 30 minutes or sooner if additional information becomes available.
```

**8. Added: Update** (update) · 2026-02-18 02:43 UTC

```diff
+ The Technology team is investigating the  issue impacting applications on the Heroku platform in the US region. Applications began experiencing database connectivity errors with H99, H34, H27, and H21 error codes.  As a result, users can't access certain applications or may experience disruption when attempting to connect to database services.  A recent infrastructure change has been rolled back to restore connectivity. We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

**9. Added: Update** (update) · 2026-02-18 02:54 UTC

```diff
+ Applications are beginning to recover after the recent infrastructure change was rolled back. We continue monitoring the services and are seeing positive results.  We'll provide an update in 30 minutes or sooner if additional information becomes available. 
```

**10. Added: Update** (resolved) · 2026-02-18 03:03 UTC

```diff
+ We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-18 00:03 UTC | Major incident: Heroku Service Disruption: Apps, Data (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0263465a1a2360 · Markdown: https://rewindex.com/change/i0263465a1a2360.md · JSON: https://rewindex.com/api/v1/changes/i0263465a1a2360 · Generated 2026-10-18T12:19:32.301Z