Changes / GitLab / Some catalog agents are not working

GitLab: Major incident: Some catalog agents are not working

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: major (vendor)Changed Detected Source: status.gitlab.com (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: Some catalog agents are not working
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-08 08:54 UTC
AddedResolved time#5
Before: not present
After: 2026-09-08 09:57 UTC
AddedAffected components#6
Before: not present
After: GitLab Duo
AddedUpdateidentified#7
Before: not present
After: Starting a new chat with an agent from the AI catalog does not work, and the websocket connection is immediately dropped. We are reverting the merge request that introduced the failure. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22880.
AddedUpdateresolved#8
Before: not present
After: The merge request that introduced the failure was reverted, and custom/catalog agents are working again. More information is available in gitlab.com/gitlab-com/gl-infra/production/-/work_items/22880.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Some catalog agents are not working (this change)Major incident

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