# GitLab: Major incident: Some catalog agents are not working

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-08 08:54 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a9fcd469dcc14478b612ead](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a9fcd469dcc14478b612ead)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6a9fcd469dcc14478b612ead@1523298ef409
- Change 1 of 1 for this incident

Incident page (full timeline): [Some catalog agents are not working](https://rewindex.com/company/gitlab/incidents/6a9fcd469dcc14478b612ead.md)
## What changed

**1. Added: Title**

```diff
+ Some catalog agents are not working
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-08 08:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-08 09:57 UTC
```

**6. Added: Affected components**

```diff
+ GitLab Duo
```

**7. Added: Update** (identified) · 2026-09-08 08:54 UTC

```diff
+ Starting a new chat with an agent from the AI catalog does not work, and the websocket connection is immediately dropped. We are reverting the merge request that introduced the failure. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22880.
```

**8. Added: Update** (resolved) · 2026-09-08 09:57 UTC

```diff
+ The merge request that introduced the failure was reverted, and custom/catalog agents are working again. More information is available in gitlab.com/gitlab-com/gl-infra/production/-/work_items/22880.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-08 08:54 UTC | Major incident: Some catalog agents are not working (this change) | major |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i01cd1178a473e4 · Markdown: https://rewindex.com/change/i01cd1178a473e4.md · JSON: https://rewindex.com/api/v1/changes/i01cd1178a473e4 · Generated 2026-10-18T09:34:26.000Z