ChangesLinode (Akamai)Connectivity Issue - AP-West (Mumbai) and IN-MAA (Chennai)
Linode (Akamai): Incident deleted: Connectivity Issue - AP-West (Mumbai) and IN-MAA (Chennai)
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Linode (Akamai) removed; blue is what they added. Muted text is unchanged context.
Before: Connectivity Issue - AP-West (Mumbai) and IN-MAA (Chennai)
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Before: minor
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Before: postmortem
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Before: 2026-05-12 17:12 UTC
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Before: 2026-05-13 01:02 UTC
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Before: AP-West (Mumbai), IN-MAA (Chennai), Regions - AP-West (Mumbai), Regions - IN-MAA (Chennai)
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Before: Our team is investigating an issue affecting connectivity in our AP-West (Mumbai) and IN-MAA (Chennai) data centers. During this time, users may experience intermittent connection timeouts and errors for all services deployed in these data centers. We will share additional updates as we have more information.
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Before: We are continuing to investigate the issue with our service provider. We will share additional updates as we have more information.
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Before: Our third-party service provider has identified the issue affecting connectivity in our AP-West (Mumbai) and IN-MAA (Chennai) data centers, and a fix is being implemented. We will provide an update as soon as the solution is in place.
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Before: We are continuing to work with our service provider on a fix for this issue.
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Before: This incident has been resolved. While we continue to monitor the upstream provider's progress on their underlying connectivity issue, our services are now stable on alternative paths.
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Before: On May 12, 2026, at approximately 14:50 UTC, Akamai began experiencing congestion and packet loss affecting traffic between India and Europe over Internet Service Provider network paths servicing our Mumbai and Chennai data centers. Customers may have seen intermittent connection timeouts and errors in the affected regions.
The issue was due to congestion on transit paths between India and Europe. Akamai worked with the involved Internet Service Providers and their upstream providers to identify the cause. To mitigate the impact, Akamai redirected traffic away from the affected paths, stabilizing service while the investigation continued.
Service was restored at the Mumbai data center at 19:23 UTC on May 12, 2026, and at the Chennai data center at 00:25 UTC on May 13, 2026.
Akamai will continue working with the involved Internet Service Providers to address the underlying congestion and help prevent recurrence.
This summary reflects our current understanding of the incident based on available information. Our investigation is ongoing, and details may change as we learn more.
After: removed
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History of this incident
TodayMonday, October 19Mon, Oct 19
1 rewrite
- Deleted by Linode (Akamai)Deleted by the vendor
Connectivity Issue - AP-West (Mumbai) and IN-MAA (Chennai)this change
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