Vanta: EU Region Degraded Performance

Impact: majorStatus: resolvedStarted 2026-05-01 10:25 UTCResolved 2026-05-02 12:43 UTC (26 h)6 updatesSource: stspg.io

Summary

Vanta reported a major EU-region incident causing elevated errors, degraded performance and possible inability to access the platform; US and AUS regions were unaffected. It started at 2026-05-01 10:25 UTC and was resolved at 2026-05-02 12:43 UTC, lasting 26 h 18 min; Vanta said EU infrastructure recovery took longer than expected.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Core AppVanta Web App - Core AppVanta AIVanta Web App - Vanta AIQuestionnaire AutomationVanta Web App - Questionnaire AutomationAccess ReviewsVanta Web App - Access ReviewsTrust CenterVanta Web App - Trust CenterVanta Web App - Vendor Risk ManagementVendor Risk Management

Timeline of updates

investigating2026-05-01 10:25 UTC
We are currently investigating elevated error rates affecting our EU region. US and AUS regions are not affected.
identified2026-05-01 11:41 UTC
We have identified the cause of this incident and are actively working to resolve it. EU region users may continue to experience errors or inability to access the platform while this work is ongoing. US and AUS regions remain unaffected.
monitoring2026-05-01 13:03 UTC
Error rates have returned to normal levels and EU region users should be able to access the platform. We are continuing to monitor closely to confirm stability.
identified2026-05-01 14:35 UTC
We are continuing to investigate an issue affecting our EU region. While error rates had returned to normal levels earlier today, we have identified that recovery of our EU infrastructure is taking longer than expected. EU region users may continue to experience intermittent errors or degraded performance. Our team is actively working to expedite recovery. All other regions remain unaffected.
monitoring2026-05-01 16:34 UTC
Error rates have returned to normal levels and EU region users should be able to access the platform. We are continuing to monitor closely to confirm stability.
resolved2026-05-02 12:43 UTC
All systems are fully functional and this incident has been resolved.

Rewindex changes for this incident

Major incident: EU Region Degraded Performance 2026-05-01 10:25 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Vanta profile · Recent Vanta incidents · Markdown · JSON