Sentry: Delayed ingestion of errors in EU

Impact: criticalStatus: resolvedStarted 2026-09-18 08:36 UTCResolved 2026-09-18 11:57 UTC (3.3 h)8 updatesSource: stspg.io

Summary

Sentry reported critical EU ingestion delays affecting new errors, with EU alerting, Dashboard, and attachment, error and span ingestion listed as affected. The incident ran from 2026-09-18 08:36 UTC to 2026-09-18 11:57 UTC (3 h 20 min). Sentry identified an upstream-provider networking issue, implemented mitigation, and restored real-time processing for all data types.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EU Ingestion - EU Error IngestionEU Ingestion - EU Span IngestionDashboardAlerting - EU Errors AlertingEU Ingestion - EU Attachment Ingestion

Timeline of updates

investigating2026-09-18 08:36 UTC
We are currently investigating an issue that causes new errors to be delayed in the EU region.
investigating2026-09-18 09:00 UTC
We have implemented a mitigation and are starting to recover.
investigating2026-09-18 09:53 UTC
We are processing real-time data again and are working on burning our backlog.
monitoring2026-09-18 09:54 UTC
We are processing real-time data again and are working on burning our backlog.
monitoring2026-09-18 10:56 UTC
We have identified a networking issue with an upstream provider and are working on mitigations.
identified2026-09-18 10:58 UTC
We have identified a networking issue with an upstream provider and are working on mitigations.
identified2026-09-18 11:45 UTC
Error ingestion is fully operational. We are currently working on recovering real-time processing of spans.
resolved2026-09-18 11:57 UTC
We are processing real-time data for all data types again.

Rewindex changes for this incident

Critical incident: Delayed ingestion of errors in EU 2026-09-18 08:36 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sentry profile · Recent Sentry incidents · Markdown · JSON