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Sanity: Content Agent and Canvas elevated error rate

Impact: majorStatus: resolvedStarted Resolved (40 min)6 updatesSource: stspg.io (opens in new tab)
Summary

Sanity reported a major incident affecting Content Agent and Canvas: elevated error rates caused some requests to fail, though retries sometimes succeeded. It started at 2026-01-21 14:53 UTC and was resolved at 2026-01-21 15:33 UTC, lasting 40 min. The upstream AI provider implemented a fix and recovered, returning error rates to normal.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Content AgentCanvas

Timeline of updates

  1. investigating

    We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. identified

    The issue in our upstream AI provider has been identified and a fix is being implemented.

  5. monitoring

    A fix has been implemented at provider level and we are monitoring the results.

  6. resolved

    This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sanity profile · Recent Sanity incidents · Markdown · JSON