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Salesforce: Feature Service Disruption: Core Service

Impact: minorStatus: resolvedStarted Resolved (28 h)7 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service34 instances

Timeline of updates

  1. update

    We’re investigating an issue affecting CRM Analytics recipe execution for a subset of customers. Affected customers may be unable to run their recipes. The issue is limited to certain Salesforce-hosted environments, and Hyperforce environments are not affected. We’ve identified that a required processing component is unavailable in some affected environments following a recent deployment. We’re working to restore the component and resume normal recipe execution. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We're continuing to investigate the issue affecting CRM Analytics recipe runs for a subset of customers. Our teams identified a potential fix and are currently testing it on a limited scope before rolling it out further. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  4. update

    Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

  5. update

    We're testing a rollback of a recent change on a limited scope to confirm it resolves the issue affecting CRM Analytics recipe runs. Once validated, we'll assess rolling the fix out further. We'll provide an update upon completion of the initial deployment or sooner if additional information becomes available.

  6. update

    Rollback testing was successful, and we are now proceeding to apply this rollback change across the remaining affected environments. Additionally, investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. We'll provide an update upon completion of the deployment or sooner if additional information becomes available.

  7. update

    We’ve resolved an issue affecting CRM Analytics recipe runs for a number of customers, preventing recipes from completing successfully. We rolled back the affected service to a prior stable version, and recipe runs have now returned to normal. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON