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Salesforce: Feature Perf Degradation: B2 CCore
Affected components: B2 CCore17 instances
Timeline of updates
- update
We’re aware of an issue affecting Log Center on a subset of PODs, where customers may experience missing application, deployment, and Ecom logs. The impact began at 02:36 UTC and may affect log monitoring, alerting, and third-party log streaming. We are actively investigating the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- update
We’ve confirmed that the log processing service is operating normally and that a recent planned application update is not related to the issue. Our teams are restarting the affected log collection component to restore full log visibility, beginning with one impacted instance. We’ll continue to monitor recovery and provide an update in 30 minutes or sooner if additional information becomes available.
- update
We’ve restarted the affected log collection components and confirmed that log activity has returned to normal on those instances. We identified an additional impacted instance, completed the restart, and confirmed recovery there as well. We’re continuing to review other instances flagged by monitoring and will restart and validate them as needed. We’ll provide another update in 30 minutes or sooner if additional information becomes available.
- update
We’ve resolved the issue impacting Log Center by restarting the affected log collection component, restoring normal log flow. Through proactive monitoring, we identified and addressed additional affected PODs and implemented preventive actions across the fleet to mitigate further impact. We apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to resolve the issue.
Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON