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Salesforce: Mule Soft Service Disruption: Access Management

Impact: majorStatus: resolvedStarted Resolved (31 h)4 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Access Management6 instances

Timeline of updates

  1. update

    We're investigating SSO login failures where customers logging in via single sign-on (SSO), specifically to Anypoint Platform, are unable to authenticate. The impact spans the platform for anyone using SSO login. We've identified a recent change that's preventing customers whose org's stored Identity Provider (IDP) signing certificate isn't formatted as Privacy-Enhanced Mail (PEM) from logging into access management. Users who are already logged in are unaffected and won't lose access or experience disruptions. We're executing a rollback to resolve the ongoing login issues. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We're continuing to work on a rollback to resolve the single sign-on (SSO) login issue impacting Anypoint Platform. The rollback is in progress for one of the regions and we're checking to see if this resolves the issue. Users who are already logged in are unaffected and won't lose access or experience disruptions. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    The rollback in the US region is complete without any errors. The rollback is in progress for the remaining impacted regions and should be completed within 60 minutes. Users who are already logged in, continue to remain unaffected and won't lose access or experience any disruptions. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  4. update

    We've completed the rollback for all impacted regions, and logins are now successful. Customers are no longer experiencing single sign-on (SSO) login failures when logging in to Anypoint Platform via SSO. SSO logins were impacted only for customers whose org's stored Identity Provider (IDP) signing certificate isn't formatted as Privacy-Enhanced Mail (PEM) from logging into access management following a change. We'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON