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Salesforce: Feature Service Disruption: Customer360 Audiences

Affected components: Customer360 Audiences147 instances

Timeline of updates

1. update2026-09-19 23:46 UTC

   We're continuing to investigate the issue affecting Data Cloud activations for customers in the US-east-1 region on our Prod1-CDP1 environment. We've confirmed the issue stems from a third-party cloud storage service, and we're waiting on their team to trace the cause using system logs. Our engineers are preparing alternative options to reduce impact while this investigation continues. We'll provide an update if additional information becomes available.

2. update2026-09-20 00:21 UTC

   We've identified that the issue affecting Data Cloud activations stems from a third-party cloud storage service used in our Prod1 CDP1 environment. We applied a configuration change to that service to help address the errors, and we're preparing an alternate storage option as an additional measure. We're continuing to work directly with the third-party provider and monitoring for improvement. We'll provide an update if additional information becomes available.

3. update2026-09-20 01:45 UTC

   We performed further review and analysis and noted that a few other instances may also be impacted as a result of this incident. We have added those instances to the list. Meanwhile, we're continuing to work directly with the third-party provider and monitoring for improvement. We'll provide an update if additional information becomes available.

4. resolved2026-09-20 05:46 UTC

   We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

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