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Salesforce: Feature Service Disruption: B2 B2 CCommerce, Core Service

Affected components: B2 B2 CCommerceCore Service161 instances

Timeline of updates

1. update2026-09-08 04:51 UTC

   We're aware of the issue affecting credit card transactions on Commerce Cloud, where customers are unable to complete purchases using credit cards at checkout. We're restarting the affected applications to restore transaction processing and working on a broader fix to resolve this for all impacted customers. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-09-08 05:34 UTC

   We've applied manual fixes across all known affected environments to restore credit card transaction processing on Commerce Cloud checkouts. We're now testing an automated, fleet-wide fix to fully resolve this issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2026-09-08 05:45 UTC

   We applied manual fixes across all known affected environments, restoring transaction processing by 05:24 UTC. We also tested an automated, fleet-wide update to fully resolve the issue for the remaining affected environments. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON