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Salesforce: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore

Impact: majorStatus: resolvedStarted Resolved (5.9 h)11 updatesSource: status.salesforce.com (opens in new tab)

Affected components: B2 CCore3 instances

Timeline of updates

  1. update

    We’re investigating an issue where a subset of B2C Commerce Cloud customers are experiencing Storefront and Business Manager unavailability following a recent release. We’re investigating and working to restore service. We'll provide an update 30 minutes or sooner as more information becomes available.

  2. update

    We’re continuing to investigate an issue with Storefront and Business Manager unavailability, following a recent release. We’re checking the potential connection to the release and working to identify the underlying cause and restore service. We'll provide the next update within 30 minutes or sooner as more information becomes available.

  3. update

    Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

  4. update

    We’ve identified that the issue is related to application restart failures following a recent deployment. The deployment removed a required network configuration entry, preventing the impacted services from connecting to the application servers. We're applying a targeted configuration fix to restore the missing network address entry and enable the impacted services to reconnect. We’ll provide the next update within 30 minutes or sooner as more information becomes available.

  5. update

    We’ve applied the targeted configuration fix, but service hasn't yet been restored for the affected customers. We’re investigating why the updated configuration isn't being reflected as expected and reviewing logs to identify the issue preventing the impacted services from reconnecting successfully. We’ll provide the next update within 30 minutes or sooner as more information becomes available.

  6. update

    We identified and stopped the service responsible for the overwrite and manually repaired the configuration, but this didn't restore service. We’re now evaluating a targeted rollback of the recent release as the next step to restore Storefront and Business Manager access. We’ll provide the next update within 30 minutes or sooner as more information becomes available.

  7. update

    We’re completing pre-checks before proceeding with the targeted rollback. We've identified an issue during this validation step, and are working to resolve it before moving forward. We’ll provide the next update within 30 minutes or sooner as more information becomes available.

  8. update

    We’ve resolved the issue identified during the rollback pre-check. However, Storefront and Business Manager remain unavailable, as the impacted application remains in an unhealthy state, which is preventing the targeted rollback from proceeding. We’re investigating the cause and continuing recovery efforts to restore access. We will provide our next update within 30 minutes, or sooner if more information becomes available.

  9. update

    We’ve identified a possible cause tied to a recent release that may be impacting the application’s responsiveness and preventing it from returning to a healthy state. We’re working to determine whether changes to the recent release can restore service. We’ll provide an update within 30 minutes, or sooner if additional information becomes available.

  10. update

    We’ve identified the cause as a misconfigured setting that's impacting application connectivity following the recent release. We successfully tested a configuration correction and confirmed that restarting the application restored connectivity. We’re now applying the same to ‌affected customer instances and validating the results. We’ll provide an update within 30 minutes, or sooner if additional information becomes available.

  11. update

    We’ve resolved the issue impacting Storefront and Business Manager access for a subset of B2C Commerce Cloud customers. The issue was caused by a misconfigured setting in a legacy configuration that impacted application connectivity following the recent release. We applied the required corrections to the affected customer instances, and restarted the impacted applications, which resolved the issue. We apologize for the inconvenience this issue may have caused and appreciate your patience while we worked to restore service.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON