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Salesforce: Mule Soft Feature Degradation: Mule Soft Agent

Affected components: Mule Soft Agent6 instances

Timeline of updates

1. update2026-09-02 19:46 UTC

   We have identified an issue where customers viewing Agent Broker and Flex Gateway metrics are seeing zero values instead of expected data. Our teams have identified the technical trigger and are currently testing and validating a fix before deploying it to all affected areas. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-09-02 20:32 UTC

   We don’t have any updates to provide at this time, as we’re still testing and validating the potential fix. More information will be provided as soon as it becomes available.

3. update2026-09-03 01:10 UTC

   We’ve deployed the fix to production instances across all impacted regions. As of 00:34 UTC, September 3, testing and monitoring confirms performance dashboards are displaying correctly. Validation checks are now complete. This is the final update for this incident. We apologize for any inconvenience this issue has caused to customers.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON