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Salesforce: Feature Perf Degradation: Core Service

Affected components: Core Service227 instances

Timeline of updates

1. update2026-09-02 17:52 UTC

   Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

2. update2026-09-02 18:02 UTC

   We're investigating an issue affecting a subset of sandbox and production environments where users may experience their sessions expiring shortly after signing in, requiring them to authenticate again. We've identified a recent change that may be contributing to the issue and are deploying a configuration change to mitigate the impact. We're monitoring the rollout and validating recovery. We'll provide an update in 30 minutes or sooner as more information becomes available.

3. update2026-09-02 18:29 UTC

   We’ve resolved the issue affecting a subset of sandbox and production environments where users experienced their sessions expiring shortly after signing in, requiring them to authenticate again. We deployed a configuration change to the affected environments, and monitoring confirms the unexpected session behavior has stopped. We apologize for how this incident affected you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive actions to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON