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Salesforce: Mule Soft Performance Degradation: Cloud Hub20 Spaces-US-EAST-1

Affected components: Cloud Hub20 Spaces-US-EAST-11 instance

Timeline of updates

1. update2026-09-01 21:45 UTC

   We’ve identified some private spaces on which customers might not be able to deploy new applications, update existing applications, scale applications up or down, or restart applications. MuleSoft engineering is working on a mitigation, during which, impacted customers will observe their applications being graceful terminated and restarted. No action is needed from customers during this operation We'll provide another update as additional information becomes available.

2. update2026-09-02 04:47 UTC

   We have made significant progress restoring most of the private spaces affected by this issue, with the majority now in a healthy state. We're continuing network configuration and certificate management fixes for the remaining spaces so customers can resume deploying, updating, restarting, and scaling applications. We'll provide an update as additional information becomes available.

3. update2026-09-02 17:14 UTC

   We've restored all other previously impacted private spaces to normal operation. We continue to work on restoring the impact to private CloudHub 2.0 space in the US-EAST-1 region where customers may be unable to deploy, update, restart, or scale their applications. We'll provide an update as additional information becomes available.

4. update2026-09-03 01:10 UTC

   All remaining impacted private spaces for private CloudHub 2.0 spaces in the US-EAST-1 region have now been successfully mitigated. Customers are now able to deploy, update, restart, or scale their applications as expected. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

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