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Salesforce: Feature Service Disruption: B2 CCore

Affected components: B2 CCore156 instances

Timeline of updates

1. update2026-08-27 09:57 UTC

   We're investigating an issue where a subset of Commerce Cloud customers are unable to access Business Manager and are seeing a blank page due to a caching issue. This is causing a delay in invoicing and deadlines. Multiple teams have been engaged and are working to restore services. Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-08-27 10:23 UTC

   Investigations indicate that rolling restarts following a recent release triggered the caching issue. We're manually clearing the cache to resolve the issue and customers are seeing signs of recovery. We'll continue clearing the cache for the remaining impacted PODs. Storefronts aren't impacted. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2026-08-27 10:58 UTC

   A subset of customers who received the release continue to experience blank Business Manager pages due to a mismatch of the cache files. Manually clearing the cache is showing signs of recovery, and we continue to clear the cache to restore ‌access to Business Manager. As a workaround, customers can manually clear the cache to restore access by following the steps outlined here: https://issues.salesforce.com/issue/a02g70000085e8H/ Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. update2026-08-27 11:06 UTC

   Manual clearing of the cache is complete and after monitoring performance and completing health checks, we can confirm that access to Business Manager has been restored. Customers can manually clear the cache to restore access by following the steps outlined here: https://sfdc.co/bQKi6O We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON