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Salesforce: Feature Service Disruption: Customer360 Audiences, Core Service

Affected components: Core ServiceCustomer360 Audiences194 instances

Timeline of updates

1. update2026-08-19 06:34 UTC

   Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

2. update2026-08-19 06:36 UTC

   We're aware that some customers may be experiencing intermittent issues sending email. The issue was triggered during maintenance activity on our email infrastructure. We've identified the trigger and are actively working to restore full email send functionality. We'll provide another update within 30 minutes, or sooner if there's new information.

3. update2026-08-19 07:01 UTC

   We've restored services on the impacted email infrastructure and we're validating email sending functionality before confirming full resolution. Some customers may continue to experience delivery delays during validation phase. We'll provide another update within 30 minutes, or sooner if additional information becomes available.

4. update2026-08-19 07:28 UTC

   We confirm that email send functionality is stable. The issue was traced to a service account, which has been restored. Testing also confirms that inbound email delivery is functioning as expected. Some customers may need to retry emails that failed to send during the disruption. We apologize for the inconvenience caused by this incident and appreciate your patience while our teams worked to restore service and confirm stability.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON