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Salesforce: Marketing Cloud Feature Degradation: Journey Builder

Affected components: Journey Builder116 instances

Timeline of updates

1. update2026-08-13 11:52 UTC

   We're aware that some users are experiencing errors when configuring (create/edit/update) SMS activities in Journey Builder. Ongoing automated SMS sends aren't affected. We're currently investigating and will provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-08-13 12:21 UTC

   We continue to investigate errors preventing users from creating, editing, or updating SMS activities in Journey Builder. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2026-08-13 12:49 UTC

   We attempted a redeployment of the Journey Builder app, which didn't resolve the issue, and are now investigating further. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. update2026-08-13 13:29 UTC

   Investigations have highlighted that additional activities within Journey Build beyond SMS are also experiencing errors when attempting to create, edit or update. We'll provide an update in 30 minutes or sooner if additional information becomes available.

5. update2026-08-13 13:36 UTC

   We identified a recent change as the trigger and reverted it to resolve the impact. All activities are now loading as expected. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON