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Salesforce: Performance Degradation: Core Service

Impact: minorStatus: resolvedStarted Resolved (6 d)7 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service1 instance

Timeline of updates

  1. investigating

    We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

  2. update

    We’re investigating a performance degradation impacting message queue delivery for some customers. Affected customers may experience asynchronous job delays at this time. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    Upon further investigating, we have determined that this issue is also impacting search indexes as well as some users' ability to log into their environments. We have identified the trigger and are taking action to help alleviate the impact. We'll provide an update in 60 minutes or sooner if additional information becomes available.

  4. update

    Upon further investigation, we have determined that this issue is also impacting Global search. We are looking into additional actions to help alleviate the impact, including the possibility of increasing database capacity. We'll provide an update in 60 minutes or sooner if additional information becomes available.

  5. update

    We are continuing to investigate the trigger for this incident as our previous mitigation efforts have not resolved the issue as expected. We have engaged additional teams and are continuing to evaluate the possibility of increasing database capacity. We'll provide an update in 60 minutes or sooner if additional information becomes available.

  6. update

    We are continuing to work on a possible resolution for this incident. Our investigation has traced the trigger to a gradual rise in login traffic that has been ongoing for a few days. We are now reviewing recent account level changes that may be contributing to this pattern. Our mitigation efforts have relieved some database CPU load, but the login traffic remains high. We'll provide an update in 60 minutes or sooner if additional information becomes available.

  7. update

    The issue impacting global search and login availability has been resolved. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON