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Salesforce: Mule Soft Feature Degradation: APIManager

Affected components: APIManager1 instance

Timeline of updates

1. update2026-07-15 22:37 UTC

   Our teams continue to investigate intermittent errors affecting customers' ability to view or apply policies in API Manager in the US region. We currently don’t have any updates to share at this time, but we will provide an update in 60 minutes or sooner if additional information becomes available.

2. update2026-07-15 23:52 UTC

   Our teams continue to investigate the intermittent errors issue. We don’t have any new updates to share at this time, however we have not seen any errors in the last hour. We will provide an update when significant information becomes available.

3. update2026-07-16 03:23 UTC

   We have identified and validated a fix in a test environment that resolved the issue and we did not observe any intermittent errors. We're now preparing to deploy this fix to the production environment. We'll provide an update when the fix has been fully deployed and validated or if significant information becomes available.

4. update2026-07-16 05:56 UTC

   We implemented and validated a fix across impacted services, and confirmed that normal functionality is restored. We apologize for how this incident affected you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON