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Salesforce: Agentforce Performance Degradation: Agentforce

Affected components: Agentforce84 instances

Timeline of updates

1. update2026-07-14 16:04 UTC

   We're aware of an issue affecting Agentforce Voice where users may experience intermittent failures when the voice agent doesn't capture or respond to input after the initial greeting, preventing completion of voice-based interactions. We identified the issue as being related to a connection failure between the voice service and its speech processing component. We're preparing a fix for deployment. We'll provide an update in 90 minutes or sooner if additional information becomes available.

2. update2026-07-14 17:25 UTC

   A fix has been prepared and deployment is currently in progress for the impacted environments. We'll monitor service restoration and provide an update in 60 minutes or sooner if additional information becomes available.

3. update2026-07-14 18:26 UTC

   We have deployed a fix and are monitoring service restoration; the early signals are positive. We'll provide an update in 60 minutes or sooner if additional information becomes available.

4. update2026-07-14 19:07 UTC

   A fix to disable routing to the degraded speech recognition endpoint was deployed to the impacted environments. We've confirmed service has been restored after monitoring performance and completing all health checks. We apologize for how this incident impacted you and your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON