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Salesforce: Mule Soft Feature Degradation: Runtime Manager

Affected components: Runtime Manager1 instance

Timeline of updates

1. update2026-07-13 19:06 UTC

   We're aware of an issue affecting Runtime Manager on Anypoint Management Center. Customers in the US region are unable to view their application list in the Runtime Manager UI. Customers can use the Command Line Interface (CLI) as a workaround to manage their applications while we investigate. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-07-13 19:22 UTC

   We’ve implemented a solution to resolve the issue causing the feature degradation. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2026-07-13 19:57 UTC

   A fix was implemented to restore Runtime Manager functionality, and the issue was resolved as of 19:13 UTC. Runtime Manager has remained stable during continued monitoring, with customers able to access their application lists and manage applications as expected. We'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a recurrence.

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