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Salesforce: Tableau Performance Degradation: Analytics Cloud

Affected components: Analytics Cloud1 instance

Timeline of updates

1. update2026-07-13 08:52 UTC

   We’re investigating an issue impacting the Tableau Public site where customers may encounter a maintenance page, HTTP 502 errors, or request timeouts when attempting to access the site. The impact is currently limited to Tableau Public site. We’re investigating the cause of the issue and working to restore normal service. We've confirmed that the incident start time is earlier than initially reported and have updated this Trust post to reflect the correct start time. We will provide an update in 30 minutes or sooner if new information becomes available.

2. update2026-07-13 10:00 UTC

   We continue to investigate the issue impacting the Tableau Public site. We've implemented few changes and are monitoring the service to evaluate their effectiveness. Although the site may load intermittently, published content and related services may remain unavailable. We will provide another update in 60 minutes or sooner if new information becomes available.

3. update2026-07-13 11:18 UTC

   We're seeing improved service stability following the changes we've implemented and are continuing to monitor the service. While Tableau public site is accessible, some customers may still experience intermittent issues accessing published content and related services. We will provide another update in 60 minutes or sooner if new information becomes available.

4. update2026-07-13 11:59 UTC

   The issue impacting the Tableau Public site has been resolved. Customers should now be able to access the Tableau public site, published content, and related services as expected. We’ve completed validation and will continue monitoring the service to ensure continued stability. We apologize for any impact this issue may have had on your business and appreciate your patience and cooperation while we worked to restore service.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON