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Salesforce: Cc Carts Unavailable: Omnichannel Inventory

Impact: majorStatus: resolvedStarted Resolved (3.7 h)4 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Omnichannel Inventory1 instance

Timeline of updates

  1. update

    We are investigating an issue where customers are unable to place orders due to an error message at checkout. Investigations have identified a recent release as the primary cause, and our teams have started the process to roll this release back to a known good state. Engineering teams are noting that error rates are also returning to normal levels, and some affected storefronts may be seeing recovery. Teams are actively monitoring the rollback status as well as the B2C Commerce Cloud environment to confirm service restoration. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We have completed the rollback of the recent release. We have observed that order flow has returned to normal levels across the majority of impacted storefronts. Our teams are actively monitoring the environment to confirm full service restoration for the remaining affected instances. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    During our validations, we’ve identified one specific environment that continues to experience errors. We are actively investigating and working to fully restore services. We'll provide an update once additional information becomes available.

  4. update

    We’ve completed the rollback on the final impacted environment, and now validated that services have been fully restored as of 00:03 UTC, July 10. We apologize for any inconvenience this issue may have caused to customers.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON