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Salesforce: Notification: Agentforce

Affected components: Agentforce989 instances

Timeline of updates

1. update2026-07-09 17:23 UTC

   On July 8 at 17:00 UTC, we became aware of an issue where customers may observe an Agentforce icon in Sandbox and Production environments even when the Agentforce Default Agent setting is disabled. Our investigation has confirmed this is the Small Business Suites Employee Assistance agent, which is enabled by design for eligible organizations with Foundation. There is currently no organization-level option to disable or hide this agent. We are developing a fix and will provide another update as more information becomes available. For additional information, please refer to our Help article: https://help.salesforce.com/s/issue?id=a02g7000005ohtJ

2. update2026-07-09 19:23 UTC

   We have completed development of the fix and have begun deploying it across affected environments. For additional information, please refer to our Help article: https://help.salesforce.com/s/issue?id=a02g7000005ohtJ We will provide an update when the deployment is complete or if additional information becomes available.

3. update2026-07-09 21:55 UTC

   We continue to deploy the fix across affected environments. As we implement these changes, users may experience brief periods of degraded performance. This behavior is expected and will resolve automatically once the process is complete. We are monitoring our systems closely to ensure minimal impact to your business. We apologize for this inconvenience. We will provide an update when the deployment is complete or if additional information becomes available.

4. update2026-07-10 18:56 UTC

   The fix is continuing to be deployed across all affected environments. We will provide an update when the deployment is complete or if additional information becomes available.

5. update2026-07-11 10:23 UTC

   After monitoring performance and completing health checks, the team has confirmed that services have been restored, following the successful deployment of the fix that was identified as the trigger for the disruption. We'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON