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Salesforce: Feature Perf Degradation: Customer360 Audiences

Affected components: Customer360 Audiences4 instances

Timeline of updates

1. update2026-07-02 08:47 UTC

   We're aware of an issue affecting a subset of Data 360 customers where search index rebuilds triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 are stuck in the ‘submitted’ status. We've implemented a fix to ensure that rebuilds triggered outside of this time will have been processed correctly. We’re in the process of developing a fix to process the blocked rebuilds, and this is expected to take some time to complete. We'll provide an update in 2 hours or sooner if additional information becomes available.

2. update2026-07-02 09:30 UTC

   We are continuing to work on developing the necessary code fix to allow the stuck search index rebuilds to complete processing. In the meantime, as part of the investigation, we have identified a number of additional instances which are impacted by this issue. We have added them to this messaging and they'll receive all future updates regarding this issue. We'll provide an update in 2 hours or sooner if additional information becomes available.

3. update2026-07-02 10:36 UTC

   The code fix has been developed and is being tested. Once it is successfully tested, it will be deployed to all impacted instances in a staggered approach. The testing will take several hours to complete. An additional number of instances have been identified as impacted and they’ll now receive further updates as this incident progresses. We'll provide an update in 5 hours or sooner if additional information becomes available.

4. update2026-07-02 16:27 UTC

   Code fix testing remains in progress, and once successful, the fix will be deployed to all impacted instances in a staggered approach. We'll provide additional updates as significant developments occur or sooner if new information becomes available.

5. update2026-07-03 13:06 UTC

   The code fix was successfully tested and has is now being deployed to all impacted instances in a staggered approach. As a result customers will come out of impact in batches as the deployment completes. A number of instances have already been brought out of impact and they will be removed from this messaging and receive their own separate Trust posting to accurately reflect their impact duration. We'll provide additional updates as significant developments occur or sooner if new information becomes available.

6. update2026-07-03 15:01 UTC

   We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 12:10 UTC on July 3. We apologize for how this incident may have affected you and your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON