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Salesforce: Slow Data Processing: Customer360 Audiences

Impact: minorStatus: resolvedStarted Resolved (29 d)5 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Customer360 Audiences211 instances

Timeline of updates

  1. update

    We're aware of an issue impacting Data 360 Batch Data Transforms. As a result, customers may be unable to run or complete Batch Data Transform jobs. We're actively investigating and working to restore full functionality. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We're aware of an issue affecting Data 360 customers using Bring Your Own Lake (BYOL) with Redshift connections. Customers may experience delays in data availability rather than complete job failures, as the Batch Data Transform service includes a retry mechanism. We've identified a network configuration as the likely trigger and have applied a fix that's currently being validated across affected environments. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    We continue to investigate an issue impacting Data 360 customers who use Bring Your Own Lake (BYOL) with Redshift connections. Validation of the network configuration fix is still in progress across all impacted environments. We'll provide an update in 60 minutes or sooner if additional information becomes available.

  4. update

    We continue to investigate an issue impacting Data 360 customers who use Bring Your Own Lake (BYOL) with Redshift connections. Additional teams are now engaged to assist with end-to-end validation before the fix is rolled out to all remaining impacted environments. We'll provide an update in 60 minutes or sooner if additional information becomes available.

  5. update

    Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON