Search

Companies / Salesforce / incidents

Salesforce: Tableau Feature Degradation: Sign In

Impact: minorStatus: resolvedStarted Resolved (4.7 h)7 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Sign In21 instances

Timeline of updates

  1. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  2. update

    We're aware of an issue affecting the Tableau Cloud sign-in service were subset of customers in European regions are unable to sign in to their Tableau Cloud PODs. We're investigating the trigger of this issue and will provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    We believe the trigger has been identified and our teams are working to reroute traffic to healthy infrastructure to restore service. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  4. update

    We continue to make progress in restoring service and have rerouted traffic away from the impacted infrastructure to healthy PODs. The majority of the affected customers have access restored, and we’re continuing to apply the same steps for the remaining customers to achieve full restoration. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  5. update

    We continue to make progress in restoring service and will apply the same steps for the remaining impacted customers to achieve full restoration. We'll provide the next update upon a significant development or once full service restoration is confirmed.

  6. update

    Investigations have shown that the impact also included some customers in the India region who were unable to sign in. We changed Domain Name System (DNS) records to route traffic to healthy instances, and access has been restored. We're actively monitoring performance and completing health checks to confirm full stability. We'll provide the next update upon a significant development or once full service restoration has been confirmed.

  7. update

    We’ve confirmed that the solution implemented has mitigated this issue. We have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We'll fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON