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Salesforce: Salesforce Data Cloud Feature Degradation: Customer360 Audiences

Affected components: Customer360 Audiences791 instances

Timeline of updates

1. update2026-06-19 11:58 UTC

   We're aware of an issue impacting Calculated Insights in Data 360. Customers' scheduled Calculated Insights queries are failing to run successfully. The issue began following a deployment at 22:00 UTC on June 18, 2026. We've initiated a rollback of the deployment on a test instance to validate a path forward. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-06-19 12:24 UTC

   We're continuing to validate a rollback of the deployment. We'll provide an update on validation progress in 30 minutes or sooner if additional information becomes available.

3. update2026-06-19 12:50 UTC

   The validation rollback is encountering issues that are preventing it from completing as expected. We're actively working to resolve this and we'll provide an update in 30 minutes or sooner if additional information becomes available.

4. update2026-06-19 13:19 UTC

   We fixed the problem that stopped the validation rollback from finishing. We're re-starting validation now and we'll provide an update in 30 minutes or sooner if additional information becomes available.

5. update2026-06-19 13:48 UTC

   We're continuing to validate the rollback. We'll provide an update in 30 minutes or sooner.

6. update2026-06-19 14:15 UTC

   Initial validations are positive. We'll provide an update in 30 minutes or sooner.

7. update2026-06-19 14:42 UTC

   We've validated that the deployment rollback resolves the issue and begun a wider rollback at 14:40 UTC. This is expected to complete within 30-60 minutes. The ability to run Calculated Insights queries successfully will be restored to instances in stages as the rollback progresses. Customers can periodically attempt a manual run of their previously failed scheduled queries or opt to wait for the next scheduled time. We'll provide an update on rollback progress in 30 minutes or sooner if additional information becomes available.

8. update2026-06-19 15:08 UTC

   The rollback is complete and we're verifying service restoration. We'll provide an update in 30 minutes or sooner.

9. update2026-06-19 15:34 UTC

   The ability to run Calculated Insights queries is restored. Customers can attempt a manual run of their previously failed scheduled queries or opt to wait for the next scheduled time. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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