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Salesforce: Feature Service Disruption: Customer360 Audiences

Affected components: Customer360 Audiences23 instances

Timeline of updates

1. update2026-06-19 00:01 UTC

   We're investigating a feature disruption issue impacting our Data Cloud and Marketing Cloud customers. When deploying a stream, some users are encountering an error and are unable to complete this action. We're trying to reproduce the issue as an initial resolution step to support ongoing troubleshooting. We are also reviewing any recent changes that may be contributing to the issue while also looking into the full scope of the impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-06-19 00:39 UTC

   We believe we've identified the trigger of the issue impacting Data Cloud and Marketing Cloud streams. A recent code change incorrectly affects the handling of date-time and date-only fields, preventing new streams containing these field types from deploying successfully. We're developing a fix and it's currently in testing. Once validated, we will deploy this to all impacted instances. We also continue to assess the full scope of impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2026-06-19 01:50 UTC

   After further investigation, we narrowed the scope of impacted instances and confirmed that some instances are no longer considered impacted. We will exclude those instances from future communications. We apologize for any confusion this may have caused.

4. update2026-06-19 01:56 UTC

   We have deployed a fix to prevent new Data Cloud and Marketing Cloud CRM Connector Streams containing date-time and date-only field types from being affected by this issue. We continue to assess streams that were created during the impact window, and our teams are actively working to restore those affected streams. We'll provide an update in 60 minutes or sooner if additional information becomes available.

5. update2026-06-19 04:18 UTC

   There are no additional updates at this time. Our teams continue to assess streams created during the impact window and are actively working to restore those that were affected. We will provide an update in 90 minutes or sooner if additional information becomes available.

6. update2026-06-19 07:26 UTC

   We continue to roll out the fix across all impacted instances, and are monitoring progress until deployment is complete and services are fully stabilized. We will provide an update once the rollout is complete, or sooner if new information becomes available.

7. update2026-06-19 09:00 UTC

   We've resolved an issue impacting Data Cloud CRM Connector Streams containing custom date fields ‌for Data Cloud and Marketing Cloud. The trigger for the issue was traced to a code change introduced in a recent release. We've developed and deployed a fix across impacted instances, and confirmed full restoration of services. We've also determined that the start time of impact was different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this. We apologize for how this incident may have impacted you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON