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Salesforce: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore

Impact: majorStatus: resolvedStarted Resolved (2.8 h)2 updatesSource: status.salesforce.com (opens in new tab)

Affected components: B2 CCore3 instances

Timeline of updates

  1. update

    At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services. As a result, customers on these PODs were unable to access their Storefronts and other services. We identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments. At 03:03 UTC on June 18, 2026, services were fully restored. Customers on these PODs can now access their B2C Commerce Cloud Storefronts and services. We apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future

  2. update

    At 03:03 UTC on June 18, 2026, customers on POD304, POD353, and POD370 experienced a brief recurrence of the service disruption. Our teams immediately engaged and worked to stabilize the affected environments. At 03:43 UTC on June 18, 2026, services on these PODs were fully restored. Customers on POD304, POD353, and POD370 can now access their B2C Commerce Cloud Storefronts and related services without impact. We apologize for the disruption and any inconvenience this may have caused to your business operations. A full investigation will be conducted to identify the technical trigger, underlying cause, and to implement preventive measures to avoid recurrence.

Rewindex changes for this incident

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