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Salesforce: Feature Perf Degradation: Agentforce

Affected components: Agentforce454 instances

Timeline of updates

1. update2026-06-17 22:55 UTC

   We're aware of an issue impacting Agentforce. A subset of customers may encounter a "Something went wrong, please try again" error when accessing Agentforce across multiple instances. We're actively investigating potential triggers. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-06-17 23:32 UTC

   We continue to investigate this issue. We have deployed a fix on one of the impacted instances and are currently monitoring performance. If successfully validated, we will deploy the fix to all impacted instances to restore services as quickly as possible for customers. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2026-06-17 23:59 UTC

   We’ve deployed a service configuration fix across all impacted instances. The fix is designed to resolve the memory issue causing intermittent errors for customers. We're currently monitoring health metrics across instances that have received the fix so far. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. update2026-06-18 00:21 UTC

   We’ve completed all validation steps following the deployment of the fix across all impacted instances. This incident has been declared resolved as of 23:00 UTC, June 17. This is the final update for this incident. We apologize for any inconvenience this issue caused to customers.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON