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Salesforce: Feature Service Disruption: Communities

Affected components: Communities11 instances

Timeline of updates

1. update2026-06-17 03:29 UTC

   Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

2. update2026-06-17 03:55 UTC

   We're aware of an issue that began at 01:30 UTC on June 17, 2026, affecting customers using Experience Cloud enhanced domain Sandboxes. Users were unable to log in to their sandbox sites and encountered an error when attempting to do so. The issue was isolated to sandbox environments; production sites weren't impacted. We identified a recent change to our content delivery configuration as the cause. At 03:17 UTC, we initiated a rollback of that change. The rollback completed at 03:27 UTC validation confirmed that login access to affected sandbox sites has been restored. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

3. update2026-06-17 04:01 UTC

   Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON