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Salesforce: Performance Degradation: SALESFORCEORDERMANAGEMENT, Core Service
Affected components: Core ServiceSALESFORCEORDERMANAGEMENT843 instances
Timeline of updates
- update
We're aware of an issue where customers may experience failures in automations, integrations, and business processes that rely on asynchronous processing. Customers using Order Management may experience order fulfillment failures. Other features using this processing pattern may also be impacted. We are actively investigating the root cause. We'll provide an update in 30 minutes, or sooner if new information becomes available.
- update
We've identified the trigger of the issue as a recently deployed configuration change. We're working to rollback this change. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- update
We've completed the configuration rollback, and the fix is currently propagating across the impacted environments. We're actively monitoring to confirm resolution and will provide an update in 30 minutes or sooner if additional information becomes available.
- update
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- update
This incident has been resolved following the configuration rollback. We have confirmed the automations, integrations, and business processes that depend on Apex Queueable jobs for asynchronous processing have been restored. We apologize for how this incident may have affected you and your business.
Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON