Salesforce: Feature Perf Degradation: Customer360 Audiences

Impact: minorStatus: resolvedStarted 2026-06-02 04:44 UTCResolved 2026-06-03 18:21 UTC (38 h)3 updatesSource: status.salesforce.com

Affected components: Customer360 Audiences884 instances

Timeline of updates

update2026-06-03 15:55 UTC
The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.
update2026-06-03 17:46 UTC
We continue to investigate an issue affecting customers using the Snowflake Data Share feature within Data 360. The fix has been successfully deployed to our ‌testing environment and is being monitored. Full deployment across all production environments remains in-progress; however, progress is currently delayed due to a secondary infrastructure issue impacting our deployment pipeline. Engineering teams are actively working to resolve this blocker. We'll provide an update within 60 minutes or sooner if additional information becomes available.
update2026-06-03 18:45 UTC
We confirmed the corrective fix was deployed across all production environments and performance has returned to normal. We apologize for how you and your business may have been affected by this. We will perform a full investigation of the incident, confirming the technical trigger and take any preventive action needed to avoid a repeat in the future.